Never Miss Another New Enquiry Again
ShapeShift AI Receptionist answers your business calls around the clock, qualifies genuine enquiries, books appointments and sends your team a clear summary of what each caller needs.
So even when you are on site, driving, with a client or finished for the day, your business can still give callers a helpful next step.
Call it like a real customer. Ask for a quote, a booking, business hours or to speak with someone.
AI Receptionist Active
00:42
New quote request recorded.
Requested callback for tomorrow.
Synced to team and CRM.
When you cannot answer, your business should still be able to.
- You are not missing calls because you do not care.
- You are with a customer, on the tools, driving between jobs, in a meeting or simply trying to switch off at the end of the day.
- But a new customer who reaches voicemail may not wait for a callback.
- ShapeShift AI Receptionist gives callers a fast, professional response, gathers the details your team needs and moves the enquiry forward straight away.
"Every unanswered call is a customer deciding what to do next."
What It Does
It is like having a receptionist who is available when your team is busy, but built around your business rules, customer journey and brand voice.
Answers calls around the clock
Gives callers a helpful response when your team cannot get to the phone.
Qualifies genuine enquiries
Collects key details like service type, location, urgency and contact information.
Books appointments or captures callbacks
Moves callers towards the right next step based on your availability and rules.
Sends instant call summaries
Delivers clear notes about what the caller wanted and what happened next.
Routes priority calls
Can transfer urgent, high-value or existing customer calls to the right person.
Connects to your systems
Works with your CRM, calendar, workflows and follow-up process.
What your team receives after every call
Every conversation can be turned into a clear summary, so your team knows who called, what they need and what should happen next.
New Enquiry
Hot Water System Replacement
Location
Terrigal
Urgency
Needs help today
Caller preference
Afternoon callback
Next step
Callback request sent to team
Example only. Your AI receptionist is configured around your business, services and workflow.
Call It Like a Real Customer Would.
Call our live AI receptionist and try the experience for yourself.
Try asking things like:
- "I need a quote for a job."
- "Can I speak to someone?"
- "Do you have any appointments available this week?"
- "I need help after hours."
- "What areas do you service?"
- "What are your opening hours?"
Why ShapeShift?
ShapeShift helps Australian service businesses turn more enquiries into booked work through smart websites, CRM, AI and automation.
We do not just install tools. We design connected customer journeys that help your business respond faster, follow up properly and create a better experience from the first call onwards.
Australian-based support
Real people to help configure, improve and adapt your system.
Built for service businesses
Designed around quotes, bookings, follow-ups and real customer enquiries.
Connected to your wider customer journey
Calls, website leads, follow-ups, CRM and automation working together.
Choose the right level of call coverage.
Every plan is designed, configured, tested and supported by ShapeShift. You are not handed software and left to figure it out alone.
Starter
Solo AI Receptionist
Best for sole traders and small teams who want every inbound call handled professionally.
- One AI receptionist for one main business phone line
- 24/7 inbound call answering
- Business knowledge and approved FAQs
- Lead capture and qualification
- Basic booking or callback capture
- Call summaries and team alerts
- Voice style and greeting setup
- Launch testing and ongoing support
Growth
AI Receptionist + Website Enquiry Assistant
Best for growing businesses that want phone calls and website enquiries handled in one connected system.
- Website chat enquiry assistant
- Phone and website enquiries managed in one place
- Connected lead pipeline and follow-up workflows
- Priority call transfer and escalation rules
- More advanced booking and notification pathways
- Ongoing optimisation of the call and enquiry journey
Premium
Multi-Agent Reception
Best for larger businesses, multiple locations or more complex customer journeys.
- Two or more AI agents
- Multiple phone lines, locations or departments
- Reception, booking, support and enquiry-specific agents
- Advanced routing and escalation logic
- Custom CRM and system integrations
- Multi-calendar booking systems
- Tailored reporting and optimisation
- Strategic rollout support
A proper setup, not just an account login.
Transparent usage costs.
Your ShapeShift plan covers the design, setup, management and ongoing optimisation of your AI receptionist.
Phone, SMS and AI usage may be charged separately through your configured communication provider, depending on your setup and call volume.
Before launch, we explain what is included, what is usage-based and how to monitor your costs. We do not add hidden markups to carrier charges.
Frequently Asked Questions
Everything you may want to know before bringing an AI receptionist into your business.
Claim Your A$200 AI Receptionist Launch Credit
Tell us a little about your business and we will map out what your AI receptionist could handle, from missed calls and bookings to after-hours enquiries.
Your A$200 credit is applied to your first monthly plan invoice after your one-off setup is completed. No lock-in contract.